Terms & Conditions
We welcome you at D2Home . You are requested to read this agreement carefully. It has all the terms and conditions.
Your Acknowledgement
By accessing https://d2home.com.au/ , using or downloading our mobile app, or any software developed by D2Home, you are deemed to be a legally allowed person under the law of Australia, to create a user account on D2Home website or Mobile App. You understand, agree, and accept all the terms and conditions in this agreement.
1. Your Acknowledgement
By accessing https://d2home.com.au/ , using or downloading our mobile app, or any software developed by D2Home, you are deemed to be a legally allowed person under the law of Australia, to create a user account on D2Home website or Mobile App.
You understand, agree, and accept all the terms and conditions in this agreement.
2. Services
Under this agreement D2Home provides services to connect you with the suppliers through our delivery drivers. D2Home do not provide any warranty for the products or services provided by the suppliers.
3. User Account
To use our services you will need to download D2Home App and create a user account on Apple App Store or Google Play Store. You should be 18 years old or above to create this account.
We reserve the rights to permanently delete your account if it is reported unlawful.
4. Placing Orders
Any orders placed through D2Home are fulfilled by the suppliers. Hence, we are neither responsible nor do we provide any warranty for the quality and services.
5. Delivery
We do not provide direct delivery services. D2Home only work as an agent to conclude your delivery from the supplier. We offer two types of delivery
• Scheduled Delivery
• On Demand Delivery
We do not provide direct delivery services. D2Home only works as delivery partner to conclude your delivery from the supplier. We offer two types of delivery Scheduled Delivery, you will receive your food within 45 min once your order is ready, which is the normal delivery time.
On-demand Delivery, by choosing this option while placing orders, your order gets priority over others, the delivery boy straight visit your address, instead of delivering other orders in the way, and you receive your order quickly. But for this, we charge some extra amount.
6. Prices and Payment
Prices include GST and other applicable consumption taxes.
Payment is processed by the company using your preferred payment method. We accept cash payments only in rare cases.
7. Cancellation
You can cancel your order at any time provided you cancel your order prior to the D2Home’s supplier has started preparing your food. Your payment will be refunded using the same payment method.
8. Refund and Return Policy
Charges paid for completed and delivered orders are not refundable. If you have any issue with the delivered products, you should inform us. We may ask for some photos or other material as a proof.
According to the Australian Consumer Law you can apply for return within one hour for the fresh food and 24 hrs for grocery items.
9. Disclaimer of Liability
You agree that you use D2Home App or website at your sole risk. We are not warranted to be error free or uninterrupted. Our services, websites, and Apps may be subjected to delays, limitations, or other problems in the use of internet and electronic communications.
10. Delivery of Alcoholic Beverages
We hereby clarify that we do not sell, buy, or directly deliver any alcoholic beverages. We only have options for the delivery of alcoholic products at certain locations from certain food suppliers. You should be 18 years or above to satisfy restriction laws of Australia for the consumption of alcohol.
11. Limitation of Liability
Under no circumstances our company holds any responsibility of any damage or loss caused by using our website, software, or application.
12. Copyrights, Trademarks, and other Intellectual Property Rights
Unless otherwise notified, all the content including images, photographs, icons, illustrations, written or printed other materials used by D2Home website or App are owned, controlled or licensed by the company.
13. Privacy and Data Protection
When registering with D2Home you will be asked to provide some personal information. That information will be used to provide a better personalized shopping experience.
14. Legal Compliance
You agree that you will use our services through our website or software for lawful purposes only. If you breach this agreement we reserve the right to refuse the provision of our services.
15. Governing Law
All the terms and conditions are governed by the Fedral Laws of Australia and the State Laws.
16. Dispute Resolution
In case a dispute arises you and D2Home will refer the matter to mediation by commencing a notice that will state the nature and cause of the dispute.
17. General
No joint venture exists between you, D2Home, and any third party.
D2Home may subcontract any of its obligations under this agreement without any prior notice.
We may modify, or temporarily, or permanently discontinue our services.
You agree to receive electronic communications from D2Home.
18. Contact Information
For any queries you may contact at contactus@d2home.com.au